iA Financial Group

iA Financial Group: Growth, Product Range, and Customer Ratings

iA Financial Group (Industrial Alliance) is one of Canada’s largest and most diversified insurance and wealth management organizations. Founded in 1892 and headquartered in Quebec City, iA serves over five million clients and manages close to CAD 260 billion in assets. The company provides a wide portfolio that includes life and health insurance, wealth management, group and individual insurance, as well as general insurance through its subsidiary iA Auto and Home.

In 2025, iA Financial Group continues to grow strongly, distinguished by technological innovation, customer satisfaction, and operational efficiency. It ranks as Canada’s leading auto insurance provider in Forbes’ 2025 “World’s Best Auto Insurance Companies” list, based on comprehensive consumer surveys assessing customer service, transparency, claims handling, and price-performance.

Growth and Market Position

• iA Financial Group demonstrates robust growth supported by expanding its underwriting automation, currently at over 50%, with a target of 80% by 2030 — a major operational efficiency enhancement powered by FICO’s advanced platform. This allows rapid, real-time underwriting decisions improving customer onboarding and risk assessment processes.
• The company’s strong balance sheet and diversified revenue streams across insurance and wealth management position it well to capitalize on market opportunities amid changing economic and regulatory landscapes.
• iA’s general insurance subsidiary, iA Auto and Home, has operated for over 50 years nationwide and continues expanding its product suite and customer base.

Product Range

Life and Health Insurance

• Individual life insurance options including term life, whole life, universal life, and critical illness coverage.
• Disability insurance providing income replacement solutions.
• Group insurance products covering employee benefits such as life, health, dental, and disability plans.

General Insurance (Auto, Home, Recreational)

• Auto insurance policies recognized for outstanding customer satisfaction and service excellence.
• Home insurance tailored to diverse consumer needs across provinces.
• Coverage for recreational vehicles, including boats, motorcycles, and snowmobiles.

Wealth Management and Investment Solutions

• Mutual funds and segregated funds offered through iA Clarington, a wholly owned subsidiary specializing in actively managed investment products.
• Retirement planning services including RRSPs, TFSAs, RESPs, and annuities.
• Financial advisory and portfolio management accessible through the Investia brand, focusing on customized financial plans.

Customer Ratings and Recognition

• Forbes 2025 awarded iA Financial Group Canada’s Best Auto Insurance Company based on a Statista survey of over 45,000 consumers in 15 countries who rated insurers on advice, customer service, pricing, transparency, and claims service.
• Customer feedback consistently highlights iA’s transparency, competitive pricing, fast claims handling, and personalized advice.
• The firm’s mobile apps and client portals facilitate easy claims submission, policy management, and benefit tracking.

Innovation and Technology

• iA Financial Group’s adoption of the FICO® Platform for underwriting automation exemplifies its commitment to digital transformation and operational excellence.
• AI-driven underwriting decisions and workflow automation speed up policy approvals and improve risk segmentation.
• Digital client platforms enhance user experience by allowing policyholders to manage coverage online, submit claims, and access support seamlessly.

Contact Information for iA Financial Group

Head Office:
iA Financial Group
1080 Grande Allée West
Quebec City, QC G1S 1C7
Canada

General Inquiries & Customer Service:

• Toll-Free (Canada): 1-866-648-0111
• Auto & Home Insurance Customer Service: 1-888-670-1616
• Website: https://ia.ca

Public Affairs Contact:

• Chantal Corbeil
• Phone: 514-247-0465
• Email: chantal.corbeil@ia.ca

Investor Relations:

• Phone: 1-866-742-3627
• Email: investorrelations@ia.ca

Social Media:

• Twitter: @IAFinancialGrp
• LinkedIn: iA Financial Group

Customer Testimonials (2025)

1. Sarah M., Toronto, ON:
   “iA’s auto insurance policy was easy to understand and affordable. Their claims process was surprisingly fast and hassle-free after my accident.”
2. Jason L., Montreal, QC:
   “The investment advice from iA Clarington helped me grow my retirement savings with well-diversified mutual funds tailored to my risk tolerance.”
3. Emily P., Calgary, AB:
   “I appreciate iA’s digital platform for managing both my health insurance and life insurance policies. It’s very convenient and user-friendly.”
4. David R., Vancouver, BC:
   “iA Auto and Home offers competitive rates and excellent customer service. Their transparency and honesty set them apart from other insurers.”
5. Amanda T., Ottawa, ON:
   “Their group benefits cover my family’s needs comprehensively, and the wellness programs have really improved our overall health.”

iA Financial Group’s strong growth, broad product portfolio, commitment to innovation, and high customer satisfaction secure its position as a top-tier Canadian insurer and wealth manager in 2025.

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