NATIONAL INSURANCE GUIDE

PEMCO Insurance

PEMCO Insurance

PEMCO Insurance: Mutual Insurance Solutions for the Pacific Northwest — 2026 Overview

PEMCO Mutual Insurance Company is a policyholder-owned mutual insurer founded in 1949 and headquartered in Seattle, Washington (1300 Dexter Avenue North, Seattle, WA 98109). For more than 75 years the company has focused primarily on personal lines coverage for residents of Washington and Oregon. As a mutual, PEMCO is owned by its policyholders rather than outside shareholders.

PEMCO Insurance at a Glance — 2026 Company Profile

Metric2026 Status / Latest Available DataSource / Notes
Years in operation75+ (founded 1949)Official
OwnershipMutual (policyholder-owned)Official
Primary statesWashington, Oregon (also licensed in Idaho)Weiss Ratings, company
Headquarters1300 Dexter Avenue North, Seattle, WAOfficial
Employees≈ 960Revelio Labs (March 2026)
Total Assets$974.75 millionWeiss Ratings (June 2026)
Policyholders’ Surplus / Capital$356.76 millionWeiss Ratings (June 2026)
Net Premiums Written$576.36 millionWeiss Ratings (June 2026)
Net Income$86.65 millionWeiss Ratings (June 2026)
Loss Ratio68.2%Weiss Ratings
Combined Ratio90%Weiss Ratings
Premium-to-Surplus Ratio160%Weiss Ratings
AM Best Financial Strength RatingB++ (Good)AM Best (affirmed, stable outlook on FSR)
AM Best Long-Term Issuer Credit Ratingbbb (Good)AM Best (updated March 2025)
J.D. Power 2026 Auto Study (Northwest)4th place (up from 8th)Official J.D. Power / PEMCO press release July 2026
Score improvement+15 points year-over-yearJ.D. Power 2026
Trust factor ranking (Northwest)2ndJ.D. Power 2026
ForbesAmerica’s Best Insurance Companies 20265th consecutive year
NewsweekAmerica’s Greatest Midsize Workplaces 2026Confirmed
Telematics discountUp to 20% (PEMCODOMETER™ My Driving)Official PEMCO
NAIC Complaint IndexSignificantly below average (historical 0.17)Industry reports

PEMCO Insurance Auto Coverage Explained

Collision

Pays for damage to the insured vehicle resulting from a collision with another vehicle, object, or surface, subject to the selected deductible.

Comprehensive

Covers non-collision losses including theft, vandalism, fire, flood, hail, falling objects, and animal strikes, subject to deductible.

Liability (Bodily Injury and Property Damage)

Provides coverage for bodily injury and property damage the insured is legally obligated to pay. Limits are available above state minimum requirements.

Uninsured/Underinsured Motorist (UM/UIM)

Protects the insured and passengers when an at-fault driver has no insurance or insufficient limits.

Towing, Labor, and Rental Reimbursement

Optional coverages for roadside assistance, towing, and temporary transportation while the insured vehicle is being repaired under a covered claim.

Custom Parts and Equipment

Covers aftermarket and custom equipment (wheels, audio systems, etc.) up to the stated limit.

Personal Injury Protection (PIP) and Accidental Death

PIP provides medical expense, lost wages, and essential services benefits on a no-fault basis. Accidental death coverage is also available.

2026 Auto Program Highlights from PEMCO Insurance

  • PEMCODOMETER™ My Driving Discount — usage-based insurance program via the Go PEMCO app. After a 91-day monitoring period, safe drivers can earn discounts up to 20%.
  • Digital ID cards compatible with Apple Wallet and Google Wallet.
  • Accident forgiveness available for long-term claims-free policyholders.
  • Bundling discounts when auto is combined with home, renters, boat, or umbrella policies.

PEMCO Insurance Homeowners and Property Protection

Standard dwelling, other structures, personal property, and loss-of-use coverages are available, along with liability protection. Optional endorsements include:

  • Increased limits for valuable personal property
  • Sewer and drain backup
  • Extended replacement cost
  • Equipment breakdown (including certain energy-related systems)

Flood and earthquake coverage are available through PEMCO Agency on a surplus lines basis where needed.

PEMCO Insurance Specialty Lines and Additional Products

ProductKey Features
Motorcycle / ScooterAvailable through PEMCO Agency
Collector / Classic VehiclesAgreed-value options
Boat & Personal WatercraftInland waters coverage plus limited coastal navigation
Umbrella LiabilityExcess liability over underlying auto and home policies
Pet InsuranceAccident and illness plans
Water & Sewer LineProtection for service line repairs

Commercial and Workers’ Compensation Options at PEMCO Insurance

PEMCO’s core business remains personal lines. Workers’ compensation and standard commercial packages (BOP, commercial auto, cyber) are not primary product offerings. Businesses seeking these coverages should contact PEMCO directly or work with an appointed agent for current availability.

PEMCO Insurance Financial Strength and Customer Satisfaction (2026)

SourceRating / RankingNotes
AM BestB++ (Good)Stable claims-paying ability
J.D. Power 2026 Auto Study (Northwest)4thYear-over-year improvement of 15 points; ranked 2nd in the “Trust” factor
ForbesAmerica’s Best Insurance Companies 2026Fifth consecutive year
NewsweekAmerica’s Greatest Midsize Workplaces 2026—
Google ReviewsApproximately 4.6 / 5Strong feedback on claims handling and local service
BBBA+—

Common positive feedback Fast claims resolution, local (non-offshore) customer service, transparent pricing, and meaningful multi-policy discounts.

Common criticisms Premium increases after minor claims, limited geographic footprint (primarily WA and OR), and the requirement to use a smartphone app for the maximum telematics discount.

Employee Benefits at PEMCO Insurance

Medical, dental, and vision coverage; life insurance; short- and long-term disability; 401(k) with company match; paid parental leave; and additional wellness and education benefits.

Frequently Asked Questions About PEMCO Insurance

What lines of business does PEMCO write? Primarily personal auto, homeowners, renters, condo, boat, umbrella, and pet. Specialty risks are handled through PEMCO Agency.

Is 24/7 claims reporting available? Yes. Claims can be reported anytime by phone (1-800-467-3626) or through the online account / mobile app.

How does PEMCO rank for customer satisfaction? In the 2026 J.D. Power U.S. Auto Insurance Study, PEMCO ranked 4th in the Northwest region (up from 8th the prior year) and improved its overall score by 15 points.

Can policies be bundled for a discount? Yes. Multi-policy discounts are available when auto is combined with home, renters, boat, or umbrella coverage.

Does PEMCO write workers’ compensation? Workers’ compensation is not a core product. Availability should be confirmed directly with the company.

Contact Information for PEMCO Insurance

  • Website: www.pemco.com
  • Customer Service: 1-800-467-3626
  • Claims (24/7): 1-800-467-3626
  • Headquarters: 1300 Dexter Avenue North, Seattle, WA 98109
  • Mobile App: Go PEMCO (iOS and Android)

Bottom Line for 2026 PEMCO remains a well-capitalized, policyholder-owned regional carrier with solid financial metrics (nearly $975 million in assets and $357 million in surplus), a competitive personal-lines product suite, and improving J.D. Power results. It is best suited for Washington and Oregon residents seeking a mutual insurer with telematics discounts, multi-policy savings, and claims service based in the Pacific Northwest.d for Washington and Oregon residents seeking a mutual insurer with telematics discounts, multi-policy savings, and claims service based in the Pacific Northwest.

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