PEMCO Insurance: Mutual Insurance Solutions for the Pacific Northwest — 2026 Overview
PEMCO Mutual Insurance Company is a policyholder-owned mutual insurer founded in 1949 and headquartered in Seattle, Washington (1300 Dexter Avenue North, Seattle, WA 98109). For more than 75 years the company has focused primarily on personal lines coverage for residents of Washington and Oregon. As a mutual, PEMCO is owned by its policyholders rather than outside shareholders.
PEMCO Insurance at a Glance — 2026 Company Profile
| Metric | 2026 Status / Latest Available Data | Source / Notes |
|---|---|---|
| Years in operation | 75+ (founded 1949) | Official |
| Ownership | Mutual (policyholder-owned) | Official |
| Primary states | Washington, Oregon (also licensed in Idaho) | Weiss Ratings, company |
| Headquarters | 1300 Dexter Avenue North, Seattle, WA | Official |
| Employees | ≈ 960 | Revelio Labs (March 2026) |
| Total Assets | $974.75 million | Weiss Ratings (June 2026) |
| Policyholders’ Surplus / Capital | $356.76 million | Weiss Ratings (June 2026) |
| Net Premiums Written | $576.36 million | Weiss Ratings (June 2026) |
| Net Income | $86.65 million | Weiss Ratings (June 2026) |
| Loss Ratio | 68.2% | Weiss Ratings |
| Combined Ratio | 90% | Weiss Ratings |
| Premium-to-Surplus Ratio | 160% | Weiss Ratings |
| AM Best Financial Strength Rating | B++ (Good) | AM Best (affirmed, stable outlook on FSR) |
| AM Best Long-Term Issuer Credit Rating | bbb (Good) | AM Best (updated March 2025) |
| J.D. Power 2026 Auto Study (Northwest) | 4th place (up from 8th) | Official J.D. Power / PEMCO press release July 2026 |
| Score improvement | +15 points year-over-year | J.D. Power 2026 |
| Trust factor ranking (Northwest) | 2nd | J.D. Power 2026 |
| Forbes | America’s Best Insurance Companies 2026 | 5th consecutive year |
| Newsweek | America’s Greatest Midsize Workplaces 2026 | Confirmed |
| Telematics discount | Up to 20% (PEMCODOMETER™ My Driving) | Official PEMCO |
| NAIC Complaint Index | Significantly below average (historical 0.17) | Industry reports |
PEMCO Insurance Auto Coverage Explained
Collision
Pays for damage to the insured vehicle resulting from a collision with another vehicle, object, or surface, subject to the selected deductible.
Comprehensive
Covers non-collision losses including theft, vandalism, fire, flood, hail, falling objects, and animal strikes, subject to deductible.
Liability (Bodily Injury and Property Damage)
Provides coverage for bodily injury and property damage the insured is legally obligated to pay. Limits are available above state minimum requirements.
Uninsured/Underinsured Motorist (UM/UIM)
Protects the insured and passengers when an at-fault driver has no insurance or insufficient limits.
Towing, Labor, and Rental Reimbursement
Optional coverages for roadside assistance, towing, and temporary transportation while the insured vehicle is being repaired under a covered claim.
Custom Parts and Equipment
Covers aftermarket and custom equipment (wheels, audio systems, etc.) up to the stated limit.
Personal Injury Protection (PIP) and Accidental Death
PIP provides medical expense, lost wages, and essential services benefits on a no-fault basis. Accidental death coverage is also available.
2026 Auto Program Highlights from PEMCO Insurance
- PEMCODOMETER™ My Driving Discount — usage-based insurance program via the Go PEMCO app. After a 91-day monitoring period, safe drivers can earn discounts up to 20%.
- Digital ID cards compatible with Apple Wallet and Google Wallet.
- Accident forgiveness available for long-term claims-free policyholders.
- Bundling discounts when auto is combined with home, renters, boat, or umbrella policies.
PEMCO Insurance Homeowners and Property Protection
Standard dwelling, other structures, personal property, and loss-of-use coverages are available, along with liability protection. Optional endorsements include:
- Increased limits for valuable personal property
- Sewer and drain backup
- Extended replacement cost
- Equipment breakdown (including certain energy-related systems)
Flood and earthquake coverage are available through PEMCO Agency on a surplus lines basis where needed.
PEMCO Insurance Specialty Lines and Additional Products
| Product | Key Features |
|---|---|
| Motorcycle / Scooter | Available through PEMCO Agency |
| Collector / Classic Vehicles | Agreed-value options |
| Boat & Personal Watercraft | Inland waters coverage plus limited coastal navigation |
| Umbrella Liability | Excess liability over underlying auto and home policies |
| Pet Insurance | Accident and illness plans |
| Water & Sewer Line | Protection for service line repairs |
Commercial and Workers’ Compensation Options at PEMCO Insurance
PEMCO’s core business remains personal lines. Workers’ compensation and standard commercial packages (BOP, commercial auto, cyber) are not primary product offerings. Businesses seeking these coverages should contact PEMCO directly or work with an appointed agent for current availability.
PEMCO Insurance Financial Strength and Customer Satisfaction (2026)
| Source | Rating / Ranking | Notes |
|---|---|---|
| AM Best | B++ (Good) | Stable claims-paying ability |
| J.D. Power 2026 Auto Study (Northwest) | 4th | Year-over-year improvement of 15 points; ranked 2nd in the “Trust” factor |
| Forbes | America’s Best Insurance Companies 2026 | Fifth consecutive year |
| Newsweek | America’s Greatest Midsize Workplaces 2026 | — |
| Google Reviews | Approximately 4.6 / 5 | Strong feedback on claims handling and local service |
| BBB | A+ | — |
Common positive feedback Fast claims resolution, local (non-offshore) customer service, transparent pricing, and meaningful multi-policy discounts.
Common criticisms Premium increases after minor claims, limited geographic footprint (primarily WA and OR), and the requirement to use a smartphone app for the maximum telematics discount.
Employee Benefits at PEMCO Insurance
Medical, dental, and vision coverage; life insurance; short- and long-term disability; 401(k) with company match; paid parental leave; and additional wellness and education benefits.
Frequently Asked Questions About PEMCO Insurance
What lines of business does PEMCO write? Primarily personal auto, homeowners, renters, condo, boat, umbrella, and pet. Specialty risks are handled through PEMCO Agency.
Is 24/7 claims reporting available? Yes. Claims can be reported anytime by phone (1-800-467-3626) or through the online account / mobile app.
How does PEMCO rank for customer satisfaction? In the 2026 J.D. Power U.S. Auto Insurance Study, PEMCO ranked 4th in the Northwest region (up from 8th the prior year) and improved its overall score by 15 points.
Can policies be bundled for a discount? Yes. Multi-policy discounts are available when auto is combined with home, renters, boat, or umbrella coverage.
Does PEMCO write workers’ compensation? Workers’ compensation is not a core product. Availability should be confirmed directly with the company.
Contact Information for PEMCO Insurance
- Website: www.pemco.com
- Customer Service: 1-800-467-3626
- Claims (24/7): 1-800-467-3626
- Headquarters: 1300 Dexter Avenue North, Seattle, WA 98109
- Mobile App: Go PEMCO (iOS and Android)
Bottom Line for 2026 PEMCO remains a well-capitalized, policyholder-owned regional carrier with solid financial metrics (nearly $975 million in assets and $357 million in surplus), a competitive personal-lines product suite, and improving J.D. Power results. It is best suited for Washington and Oregon residents seeking a mutual insurer with telematics discounts, multi-policy savings, and claims service based in the Pacific Northwest.d for Washington and Oregon residents seeking a mutual insurer with telematics discounts, multi-policy savings, and claims service based in the Pacific Northwest.
Read more:
GEICO Auto Insurance – GEICO Auto Insurance
GEICO Mexico Auto Insurance – GEICO Mexico Auto Insurance
GEICO RV and trailer insurance – GEICO RV and trailer insurance
Haven Life – Haven Life
The Hartford Insurance – The Hartford Insurance
Humana Insurance – Humana Insurance
Georgia Farm Bureau Insurance – Georgia Farm Bureau Insurance
Lemonade Insurance – Lemonade Insurance
Marsh & McLennan (MMC) – Marsh & McLennan (MMC)
MassMutual – MassMutual
Mercury Insurance – Mercury Insurance
Mutual of Omaha Insurance – Mutual of Omaha Insurance
Principal Financial Group – Principal Financial Group